Shipping and Returns
Your package will be sent in a well packed box or envelope via Canada post. If you need your order fast just let me know and we can upgrade shipping. Delivery confirmation is included in shipping costs for Canada, if you require insurance please contact me first and it can be arranged.
INTERNATIONAL ORDERS: I'm happy to ship to most countries worldwide! Please contact me if you do not see your country listed and I can give you a quote for the shipping to your country.I will ship via Canada post expedited parcel. Tracking is included, if you require insurance please contact me for this option. Buyers please be aware that you will be responsible for any customs, fees or taxes on arrival.
I ship to the address listed with Paypal unless prior arrangements have been made. Please make sure the address listed with Paypal is the correct mailing address as shipping costs due to re-sending a package are the buyers responsibility. If it is necessary to resend the package, it will only be mailed after the Paypal invoice for the additional shipping charges is paid.
LOST, DAMAGED OR UNDELIVERABLE ITEMS
We do our best to package our products securely, and cannot be held liable for any loss or damaged caused by Canada Post or any other handling of your package after we deliver it to Canada Post. If you receive a damaged item due to Canada Post shipping, please contact us within 24 hours of its arrival and provide photos of the damaged item as well as of the packaging. A claim will then be placed with Canada Post. Claims can take up to 30 days to be resolved and are out of my control.
Pacific Woodworks is not liable for damage or loss if package if not insured, or if the address you have listed is incorrect and we do not have any control over how long a package may take to reach you once it has been shipped, nor do we have any control over the package once delivered. Pacific Woodworks cannot be held liable for any packages that are marked delivered by Canada Post, but are missing. In addition, any package returned due to a wrong/incorrect address will only be reshipped at the buyer's expense.
A package is considered lost if it has not arrived 6 weeks after the shipping date. I will ship replacements only after the full six weeks.
Returned items due to address errors or undeliverable reasons on the customers part, and Damage due to CUSTOMER HANDLING is NON-REFUNDABLE and will only be replaced at customer cost. Shipping costs are non-refundable.
Return & Exchange Policy
I gladly accept exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Returns and exchange details
I strive to give you the best service possible, If you are not satisfied with your order please contact me! I will exchange your item(s) up to 7 days after you have received your order if your not satisfied. You are responsible for returning items in their original condition. Buyer pays return shipping costs.